Return and Refund Policy

30-Day Satisfaction Guarantee

We stand behind our products with a 30-day money-back guarantee. If you're not completely satisfied, you may return unused, undamaged items in their original packaging for a full refund within 30 days of delivery.

Return Conditions:

 Full refunds require:

  • All original accessories included.

  • Items in new, unused condition (no wear, damage, or modifications).

  • Original packaging and proof of purchase (receipt/order number).

 Non-returnable:

  • Used products (unless defective).

  • Items damaged due to misuse or neglect.

Return Shipping Costs:

  • Buyer covers return shipping for non-quality-related returns.

  • We cover return shipping for verified quality issues.

Refund Processing:
Refunds begin after we receive and inspect the returned item(s).


Warranty Coverage (Quality Guarantee)

We offer:
🔋 1-year warranty for batteries and motors (including e-bike components).
🖥 6-month warranty for controllers, LCD/TFT displays.

What’s Covered:

  • Manufacturing defects or malfunctions.

What’s Not Covered:

❌ DIY modifications, normal wear/tear (e.g., tires, cables, throttles).
❌ Damage from accidents, water exposure, or improper use.
❌ Minor color variations (not considered defects).

Warranty Claims Process:

  1. Contact us at Support@yorepek.com with:

    • Order details + proof of purchase.

    • Photos/videos clearly showing the issue.

  2. We’ll diagnose the problem and provide a solution:

    • Free replacement part or repair.

    • Return shipping covered for valid claims.


How to Initiate a Return

  1. Email us first at Support@yorepek.com for approval.

  2. Wait for instructions:

    • We’ll provide a return label (if applicable) and warehouse address.

  3. Ship the item(s) back:

    • Use the original packaging.

    • Include all accessories.

    • Non-approved returns (sent without prior notice) will be refused

      Warranty Period

      Product Condition

      Return

      Exchange

      Shipping Fee

      <30 Days

      (Unopened and Unused) Brand New

      ×

      borne by the customer

      (Opened and Unused) Non-Defective Product

      ×

      borne by the customer

      (Opened and Used) Defective Product

      (provide product video)



      ×

      borne by the seller

      >30 Days

      Non-Defective Product

      ×

      ×

      /

      3 Months

      Defective Product (provide product video)

      ×

      borne by the seller

      6 Months

      Defective Product (provide product video)

      ×

      borne by the seller

      12 Months

      Defective Product (provide product video) This does not apply to Controller and LCD, TFT display

      ×

      borne by the seller

       

      Defect Verification Process

      To protect against fraudulent returns and ensure fair assessments:

      • Video Evidence Required: If claiming a defective product, you must provide clear video proof of the issue before returning.

      • Post-Return Inspection: Upon receipt, our team will thoroughly inspect the item.

        • If the defect is confirmed as manufacturing-related: Full refund/replacement, with return shipping covered by us.

        • If the damage is due to misuse, accidents, or modifications:

          • A 10–20% restocking fee will apply.

          • Return shipping costs are the customer’s responsibility.


      Refund Processing

      1. Notify Us: After shipping your return, email the tracking number to Support@yorepek.com.

      2. Inspection & Approval: Refunds/replacements are processed within 5–7 business days after we verify the item’s condition.

      3. Refund Timeline:

        • Credit card/bank refunds may take additional processing time (typically 3–10 business days).

        • Haven’t received your refund?

          • Check your bank/credit card statement.

          • Contact your payment provider (delays are often bank-related).

          • If unresolved, email us for assistance.


      Key Clarifications

      • Original Condition: Returns must be unused, with all accessories and packaging intact.

      • Non-Compliance: Returns failing these requirements will be rejected or subject to fees.

      This policy ensures fairness for both customers and our business. For questions, contact our support team.

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