Return and Refund Policy
30-Day Satisfaction Guarantee
We stand behind our products with a 30-day money-back guarantee. If you're not completely satisfied, you may return unused, undamaged items in their original packaging for a full refund within 30 days of delivery.
Return Conditions:
✔ Full refunds require:
-
All original accessories included.
-
Items in new, unused condition (no wear, damage, or modifications).
-
Original packaging and proof of purchase (receipt/order number).
✖ Non-returnable:
-
Used products (unless defective).
-
Items damaged due to misuse or neglect.
Return Shipping Costs:
-
Buyer covers return shipping for non-quality-related returns.
-
We cover return shipping for verified quality issues.
Refund Processing:
Refunds begin after we receive and inspect the returned item(s).
Warranty Coverage (Quality Guarantee)
We offer:
🔋 1-year warranty for batteries and motors (including e-bike components).
🖥 6-month warranty for controllers, LCD/TFT displays.
What’s Covered:
-
Manufacturing defects or malfunctions.
What’s Not Covered:
❌ DIY modifications, normal wear/tear (e.g., tires, cables, throttles).
❌ Damage from accidents, water exposure, or improper use.
❌ Minor color variations (not considered defects).
Warranty Claims Process:
-
Contact us at Support@yorepek.com with:
-
Order details + proof of purchase.
-
Photos/videos clearly showing the issue.
-
-
We’ll diagnose the problem and provide a solution:
-
Free replacement part or repair.
-
Return shipping covered for valid claims.
-
How to Initiate a Return
-
Email us first at Support@yorepek.com for approval.
-
Wait for instructions:
-
We’ll provide a return label (if applicable) and warehouse address.
-
-
Ship the item(s) back:
-
Use the original packaging.
-
Include all accessories.
-
Non-approved returns (sent without prior notice) will be refused
Warranty Period
Product Condition
Return
Exchange
Shipping Fee
<30 Days
(Unopened and Unused) Brand New
√
×
borne by the customer
(Opened and Unused) Non-Defective Product
√
×
borne by the customer
(Opened and Used) Defective Product
(provide product video)
×
√
borne by the seller
>30 Days
Non-Defective Product
×
×
/
3 Months
Defective Product (provide product video)
×
√
borne by the seller
6 Months
Defective Product (provide product video)
×
√
borne by the seller
12 Months
Defective Product (provide product video) This does not apply to Controller and LCD, TFT display
×
√
borne by the seller
Defect Verification Process
To protect against fraudulent returns and ensure fair assessments:
-
Video Evidence Required: If claiming a defective product, you must provide clear video proof of the issue before returning.
-
Post-Return Inspection: Upon receipt, our team will thoroughly inspect the item.
-
If the defect is confirmed as manufacturing-related: Full refund/replacement, with return shipping covered by us.
-
If the damage is due to misuse, accidents, or modifications:
-
A 10–20% restocking fee will apply.
-
Return shipping costs are the customer’s responsibility.
-
-
Refund Processing
-
Notify Us: After shipping your return, email the tracking number to Support@yorepek.com.
-
Inspection & Approval: Refunds/replacements are processed within 5–7 business days after we verify the item’s condition.
-
Refund Timeline:
-
Credit card/bank refunds may take additional processing time (typically 3–10 business days).
-
Haven’t received your refund?
-
Check your bank/credit card statement.
-
Contact your payment provider (delays are often bank-related).
-
If unresolved, email us for assistance.
-
-
Key Clarifications
-
Original Condition: Returns must be unused, with all accessories and packaging intact.
-
Non-Compliance: Returns failing these requirements will be rejected or subject to fees.
This policy ensures fairness for both customers and our business. For questions, contact our support team.
-
-
-